Terms & Conditions

Introduction

The only terms and conditions of contract between us, (Living Leather, a division of Quadralene Limited) and you (the purchaser and/or user of our website) will be those set out below, unless a Director of Quadralene expressly accepts other terms, in writing. By accessing or using this website you agree to these terms and conditions of use and all applicable laws governing use of the Internet. If you do not agree to these terms and conditions of use or the applicable laws, you may not use the site.

These conditions of sale will be governed by and construed in accordance with the laws of England and Wales. Only the courts of England will decide any disputes.

If any of these conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining conditions which will continue to be valid to the fullest extent permissible by law.

Written Information

The information contained in the Living Leather website, brochures, specifications, price lists or otherwise is provided “as is” for the purposes of information, guidance, education and communication. To the extent permissible by law, we make no representations or warranties regarding the accuracy, reliability or completeness of the content of the Living Leather website. We make no representation that the Living Leather site, or the servers that make them available are free of computer viruses.

Limitation of Liability

In no event shall Living Leather be liable for any direct, indirect, special, punitive, incidental, consequential, exemplary or any other damages of any nature whatsoever arising out of, or in connection with, your use of, or inability to use, our website. Living Leather has no duty to update the website or the content and we will not be liable for any failure to update the Living Leather website. We are not liable for your use of other websites, which you access through certain links to websites owned and maintained by third parties. Links are provided as a service to users of the Living Leather website and we do not endorse or warrant those third party owners or their websites.

Your responsibilities

Our products are not hazardous in normal use, provided our instructions are followed. Our products could be hazardous if they are not properly used, stored and the appropriate sensible precautions taken. You agree that you will read our care guides and labels and take all the necessary steps that are reasonable and best practice, to eliminate or reduce any risk to people and goods. It is essential that our products are always tested on an inconspicuous part of the article prior to each and every use.

Personal information is private so we treat it with high standards of security and confidentiality. We will not sell or give any information you provide to us to other companies.

Your credit/debit card information will be kept safe through the use of the industry standard for secure transactions Secure Socket Layer (SSL) encryption method.

With your permission we may send you information about our products and services but you can, at any time, ask us to stop.

Prices

(1) All goods will be supplied at the price and the VAT ruling on the date of dispatch.
(2) All prices shown on the website and in brochures include VAT and are for guidance only. We reserve the right to vary such prices at any time at our discretion.
(3) We reserve the right to make additional charges to cover the cost of all necessary packaging used for transporting our products safely.
(4) If the Purchaser is from outside the U.K. and is able to provide a valid EU VAT tax reference, goods will be supplied without VAT being added.

Payment

You can pay by Mastercard or Visa credit card, and Maestro debit card. Your credit/debit details will be encrypted to minimise the possibility of unauthorised access or disclosure.  Authority for payment must be given at the time of order.  You will not be charged for items until they are dispatched.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape.

Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.

If payment is refused by a credit or debt card provider, we will have the right, without prejudice to our other rights, to recover from you the full costs of work in progress and administration.
 

Acceptance

At the moment that the goods are dispatched, you will be charged for the goods. You will own the goods once they have left our premises and we have dispatched them to you or the addressee. Ownership of the goods will pass to you in the United Kingdom. If goods are to be delivered outside of the United Kingdom, you or the addressee will be the importer of the goods into the country of delivery.

(1) We will do our best to deliver within thirty days. However, in all cases, delivery dates are estimates only and without commitment or obligation on our part. You will be entitled to cancel any order, or to request a refund should delivery be made after the specified delivery date.
(2) If for any reason beyond our reasonable control, we are unable to supply a particular product, we will notify you, as soon as possible. We will be entitled to either terminate or suspend delivery without incurring any penalty.
(3) Unless otherwise agreed by us, orders will be delivered at your cost by whatever means we consider appropriate. If applicable, the cost of insurance, packaging, dock and airport dues, port rates and customs entry, freight and other charges, which may be incurred, are chargeable to you. Packaging and other containers are not returnable.
(4) You will be responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any relevant duties.
(5) We will be entitled to make delivery of goods in instalments and you will be obliged to pay for each instalment in accordance with our usual terms.
(6) If you fail to accept delivery within ten days of receipt of notice that the goods are ready for delivery, you will be liable for storage and other charges and we will be entitled, without prejudice to our other rights, to resell or otherwise dispose of the goods.
(7)  Claims for shortages or damage to goods, must be made in writing within seven days of receipt.
(8)  Claims for non-delivery of goods must be made in writing within seven days of receipt, by you, of our delivery advice. If we have not heard within seven days we will conclusively presume that you have received a satisfactory consignment.

Return of Product

You may return goods within seven working days of receipt and receive a full refund. Postage will be at your expenses unless goods do not perform as stated on the website. We will test them scientifically to confirm their performance capability.  We may accept back products that are returned as not being required, after seven days at our discretion. A 25% handling charge will be made and permission must be sought from our customer service department, before products are returned. We reserve the right not to make a refund when the contents or packaging are unfit for resale, or where the original batch numbers are unavailable. We reserve the right to charge a waste disposal fee on goods that are returned without permission, without the original batch number, or are contaminated.

In all cases remedies offered by us shall not affect your statutory rights or our statutory responsibilities.

(1) As long as you have followed the correct instructions on our labels and in our care guides, we will replace, free of charge, any goods, which you can establish are defective by reason of workmanship or materials and which are returned to us, carriage paid, with the batch number intact, within three months of the date of receipt by you. If replacement of the goods is not required a full refund of the value of the goods and delivery costs will be made.
(2) No warranty is given that the goods are suitable for any particular or special purposes or for use in connection with any equipment unless expressly given in writing to you, at your normal address.
(3) We do not warrant that our products will remove all stains, or discolouration. Our products will improve the appearance of leather goods but not reverse fair wear and tear, or damage. The variation in quality, colouring methods, processing and manufacturing of leathers is so wide that generalisations given in our care guides and labels may not always apply to a particular type of leather.
(4) Where goods are sold by reference to descriptions in the website or brochures, the goods are sold subject to the tolerances and variations expressed or implied in writing. The design and source of raw materials may change from time to time and the Seller shall have the right to supply goods of an altered design, or from a new source of supply.
(5) To the fullest extent permitted by law, we exclude liability in tort to you or to any third party.
(6) We will not in any event be liable for any loss of profits or other financial or consequential loss whenever and however caused or arising in respect of products and services supplied by us. Subject to the previous paragraph and Clause (1) above, our liability for any loss or damage to property whatsoever will be limited to the price of the goods in question. This limitation of our liability will apply whether such damage or loss shall arise from any breach of this contract or from any breach of any condition or warranty implied by law or custom, or from misrepresentations by or the negligence of employees, our agents or us (save those of death or personal injury to human beings resulting from our negligence).

Trademarks and Copyright

All brand names, logos and trademarks are owned by Quadralene Limited. You may not use any of these without the written permission of a Director of Quadralene. You may not copy, modify, distribute, transmit, display, publish, create derivative works based on, transfer, license, or sell any content, graphics, or software from our websites, unless otherwise agreed in writing by a Director of Quadralene.